Refund policy
Refund Policy
At MAYMONA3, we are committed to delivering quality and a premium experience with every order.
We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.
Returns
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original packaging must be included
- Proof of purchase is required
To start a return, please contact us at:
📧 maymona.3@outlook.com
Once your return request is approved, you will receive instructions on how and where to send your item. Returns sent without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns on:
- Fragrance oils and personal care products (once opened or used)
- Sale items
- Gift cards
- Custom or personalised products
If you are unsure, please contact us before purchasing.
Exchanges
To exchange an item, we recommend returning the original item and placing a new order once your return is approved.
EU 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days.
terms must remain unused, in original condition, and include proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us.
Contact
For all return and refund enquiries:
📧 maymona.3@outlook.com
MAYMONA3
MAYMONA3 is built on identity, confidence, and self-expression.
Beyond the garment. Beyond the scent.