FAQs


MAYMONA3 — Customer Care

How can I contact MAYMONA3?

For all enquiries, please contact us at maymona.3@outlook.com.

Our team is available to assist with orders, products, and general enquiries.

You can also connect with us:

Instagram: @maymona3scent

TikTok: @maymona3presence

Website: www.maymona3.com

 

Do you ship worldwide?

Yes — MAYMONA3 ships worldwide.


Where do you ship from?

All MAYMONA3 products are created and shipped from the United Kingdom.


Can I change or cancel my order?

We process orders quickly, so any changes or cancellations must be requested within 24 hours of purchase.

After this window, orders cannot be changed. However, you may return your item once received in line with our return policy.


What payment methods do you accept?

We accept all major payment methods including:


  • Visa
  • Mastercard
  • American Express
  • PayPal

When will my order be processed?

Orders are processed Monday to Friday.

Please allow 1–3 working days for processing. Orders are dispatched shortly after processing.

We do not process or ship orders on weekends or public holidays.

 

How long will delivery take?


  • Standard UK delivery: 2–3 working days
  • Express delivery: Based on selected courier

Delivery times may vary during high-demand periods.

 

What if I don’t receive my order?

If your order has not arrived within 14 working days after dispatch, please contact us and we will resolve the issue promptly.

Customs, duties & taxes

International orders may be subject to customs fees and import taxes upon arrival.

These charges are determined by your local customs authority and are the responsibility of the customer.

MAYMONA3 is not responsible for customs delays.

Returns & exchanges

To initiate a return, please contact us at maymona.3@outlook.com.

Items must be returned in original condition with proof of purchase.

Damaged or incorrect items

If your order arrives damaged, incorrect, or incomplete, please contact us immediately with:


  • Your order number
  • Clear photos of the item(s)

We will resolve this as quickly as possible.

Refunds

Approved refunds are issued to your original payment method within 7–10 business days after processing.

Processing times may vary depending on your bank.

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MAYMONA3

Beyond the garment. Beyond the scent.